Airport Transfers Terms & conditions

We offer GOLD SILVER & BRONZE services via our Portuguese Contractors. In the event that it suits their schedule they will sometimes offer you a free upgrade to a higher vehicle specification.

We will try our utmost to provide the agreed service level when booked in advance. Sometimes due to last minute circumstances beyond our control ( For example when you are delayed by more than one hour on arrival or the airline changes the time of your departure after your arrival in Portugal) we may have to provide a lower service level. In this case the price charged will relate to the appropriate service level - No further compensation can be offered for this type of change.

1. Companies we work with are usually pre booked and not street taxis. Their operating license prevents them from taking payment in the street and you must pay when this is requested by the driver. It is not permitted by Law to pay for the return journey at Faro Airport
2. Where a booking is made by telephone, e mail or fax the booking is subject to, and the client must accept these internet terms and conditions and any required by the supplier.
3. Where two or more people are included on the same booking, the person requesting the booking shall be deemed to do so on the basis that he/she acts as an agent for all members of the party and accepts these booking conditions on behalf of each member of the party.
4. Owners In Portugal book travel for you on services provided by operators in Portugal. We do so as commission agents for the operator concerned whose own conditions of carriage will apply and our liability is confined to our own commission only.
5. The confirmation email is your booking reservation and travel voucher. This must be presented to the service providers driver or representative on both the outward and return trip.
6. The number of passengers, destination and pick up addresses on your confirmation e mail ticket are the passenger numbers & address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by e mail (transfers@ownersinportugal.com ) or telephone (01798 888083), or fax (00351282338269) at least 48 hours prior to the date of travel.Our operators cannot always accomodate extra passengers unless you let us know in advance of your arrival. Any late modifications to a booking may not be possible and even if possible will usually be subject to an extra charge. You will be notified of this when you tell us if this is the case.
7. Customers are entitled to cancel the reservation up to 7 days before arrival / departure without charge by email, fax or please phone 01798 888083. Up to 48 hours before arrival or departure a 25% cancellation fee is payable and this will be invoiced to you. All transfers cancelled within 48 hours of arrival / departure are payable in full. An invoice for insurance purposes can be provided.
8. Customers are limited to two items of luggage including a golf bag. Any excess luggage must be declared at the time of booking. In the event of a client having excess luggage, we reserve the right to charge an excess baggage charge or refuse to transport the items.
9. Our operators reserve the right (and delegate to their drivers the absolute right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the safety of the driver, the vehicle or the other passenger(s). The driver’s decision is final and no refund will be given in this situation
10. Passengers are not allowed to take onto any vehicle any drugs or alcoholic drinks for the purpose of consuming them, or to consume such on any vehicle.
11. Smoking is not permitted in any vehicles.
12. Operators will use every reasonable means to ensure that their vehicle(s) arrive on time and reach their destination on time. Time is not of the essence in any booking. In particular pick up times for departures back to the airport are normally subject to a 15 minute window. Although we will do our utmost to help if due to circumstances beyond our control we are unable to meet you. It is still your responsiblity to attempt to make alternative arrangements in order to ensure that you catch your return flight.
13) Although we always book through licensed operators. It is the passengers obligation to check that the vehicle provided is fully insured for passenger and third party claims, as required under Portuguese law. Also, whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for any loss or damage however caused. Customers are therefore advised to purchase & check their own travel insurance.
14. Owners In Portugal will endeavour to ensure that the operators carry the passenger with the minimum delay, discomfort or inconvenience to his/her destination shown on the confirmation document. However circumstances beyond our control may on occasions prevent this. The following are examples of ( but not all ) circumstances which are beyond our control:
• accidents causing delays to the vehicle
• restricted vehicular access
• exceptional or severe weather conditions
• compliance with requests of the police or other authorities
• Traffic accidents on the road
• vandalism and terrorism
• unforeseen traffic delays
• industrial action by third parties
• problems caused by other customers
• the vehicle being held or delayed by a police officer or government official other circumstances affecting passenger safety
14. If our operators fail for any reason within their control to deliver its passengers to their confirmed destination, we will always on notification (282 338 269)try to provide suitable transport such as another coach, train, private car, taxi etc. Any reimbursement made by us for the costs of an alternative means of transport incurred by the passenger to get to their vouchered destination shall be no more than the cost of getting to that destination by taxi. Claims will only be accepted with a full receipt and with our prior consent and we will require you to claim via our suppliers insurance if this is necessary.
15. Owners In Portugal is not an operating company in Portugal and its suppliers shall only be liable for any reasonable and foreseeable consequential losses arising directly out of a breach in contract according to th suppliers own terms & conditions of travel. In such cases thier liability is usually limited to 1000 € euros per passenger but this varies from company to company. We do not accept liability on behalf of our suppliers and any claims should be made with them /their insurers and not ourselves.
16. Nothing in our terms and conditions can affect the consumers' statutory rights in Portugal.
17. English Law will govern these conditions in all respects. However it should be noted that our suppliers will be governed by Portuguese Law.
18. Our suppliers reserve the right to ask you to share your journey should the circumstances (such as aircraft delays) on the day of your journey make sense for this to happen. Under normal circumstances they will try to avoid this wherever possible & do not routinely ask you to share.
19. Please treat our suppliers vehicles and drivers with respect. All visitors to Portugal are registered by the authorities and our vehicles are lockable from the drivers seat. Any refusal to pay or threatening or unruly behaviour is a serious offence here in Portugal and will leave you subject to immediate arrest & preventative detention, similarly any damage caused to the vehicle by you or members of your party are payable immmediately in full and refusal to do so will also lead to your arrest and detention by the police or airport authorities should you try to leave the country.